Questions and answers about Elara
FAQ
The most frequently asked questions from interested parties
Yes, we offer a 14-day free trial period where you can test our product extensively. Please contact us to set this up.
Yes, with Elara you can easily manage multiple sites.
Yes, Elara provides interfaces to common ERP systems and BI tools. In addition, we provide a well-documented REST API.
Yes, we are happy to assist you with the transition from your current system to Elara. A CSV export of your data from your current system is all we need for the import.
Your data is stored securely in the cloud, which is operated by Microsoft. Our servers are located in Frankfurt. Microsoft is a trusted partner that invests up to €1 billion a year in cybersecurity. You can find more information about security here. Using a cloud offers many advantages, you can read more here.
Our company is part of the robust and financially stable BEUMER Group. Regardless of this, you can export your data at any time. This way, we ensure that you always have full control over your data, even in unexpected situations. You can find more information about the BEUMER Group here.
The duration of the onboarding process with Elara varies and depends on several factors, such as the availability and collaboration of relevant team members. Some of our customers were productive with Elara after just 30 days, while others needed more time. On average, onboarding takes between 1 and 3 months.
There may be one-time costs for onboarding – described below. The license fees for the use of Elara are recurring costs that are incurred annually.
With Elara, you pay annually in advance.
For new customers, we offer a monthly cancellation option for the first year. If you decide to terminate our service, we will refund the money for the remaining months. In addition, all data entered will be exported and made available to you.
